Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for help with deposits, withdrawals, verification uploads, bonus queries or sportsbook enquiries; we aim to respond promptly and guide you through account queries and security checks. For urgent matters use live chat or phone; for document uploads and formal requests use email so our team can track and resolve your case efficiently.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account-related issues) |
| General enquiries | [email protected] (billing and service enquiries) |
| Affiliate enquiries | [email protected] (partner programmes and tracking) |
| Phone | +44 20 7946 2035 (voice support for urgent account issues; emergency cover outside hours) |
| Working hours | Mon-Fri, 09:00-18:00 (limited weekend cover for security) |
Email Support
Email is the preferred contact method for detailed requests, account issues or cases that require supporting documents. Please send your message to [email protected] with a clear subject line and include your full name, account ID and current contact details. Providing complete information up front helps avoid delays and speeds up case handling when verification or attachments are needed.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple questions sent via live chat are often handled immediately, while email requests receive priority sorting. More complex issues - such as account verification or payment investigations - may take longer depending on their nature, and we’ll keep you updated until the matter is resolved.
Feedback
Have a suggestion or an idea for improving the website? We’d be glad to hear from you. Share your feedback on the games, promotions, payments or any part of your experience. Every message is reviewed carefully, and your comments help us improve the service and make the website easier and more enjoyable to use.