Terms and Conditions
These Terms and Conditions explain the rules for using the Jettbet Casino platform and the relationship between you and us when you register, access services or make transactions. By creating an account or using the platform, you agree to follow these terms and any additional rules shown alongside a particular service or promotion. Please read them before using your account.
1. Your account and responsibilities
You must provide accurate, complete and up-to-date information when registering. Keep your login details confidential and do not allow another person to use your account. You are responsible for activity carried out through your account unless you tell us promptly that it may have been accessed without your permission.
Each user may hold one account unless we agree otherwise in writing. We may review accounts that appear to be linked or duplicated. Keep your contact details current and respond to reasonable requests for information. We may apply account limits, pause access or restrict transactions while we review activity or verify account details.
2. Eligibility and verification
You must be at least 18 years old and legally entitled to use the platform from your location. You must not register or continue using the services if access is restricted where you live. We may ask you to confirm your identity, address, age or payment method before allowing certain account activity, including withdrawals.
Verification checks may require clear documents or other information. If you do not provide the requested information, or if it cannot be verified, we may limit or suspend your account and delay processing relevant transactions while checks are completed.
3. Acceptable use
Use the platform only for your own personal purposes and in accordance with these terms. You must not use another person’s payment method without permission, provide misleading information, interfere with the platform, exploit an error or attempt to gain an unfair advantage. You must not use the services for unlawful activity or help another person to do so.
We may investigate suspected breaches, unusual activity or security concerns. Where appropriate, we may restrict access, suspend an account or close it. We may also hold transactions connected with a review, subject to applicable requirements.
4. Bonuses and promotions
Promotions are subject to the specific terms displayed when they are offered. These may set eligibility rules, expiry dates, wagering requirements, maximum stakes, game restrictions or limits on withdrawals. If promotional terms differ from these general terms, the promotion terms apply to that offer.
We may refuse, remove or amend a promotion where there is a valid operational or security reason, including suspected misuse or a breach of its terms. Check the promotion details before opting in or using a bonus balance. A promotion is not available unless it is shown as active in your account or otherwise confirmed by us.
5. Deposits and withdrawals
Payment methods and transaction limits may depend on your account and location. Payments must be made using a method in your name. We may request verification before accepting a deposit or processing a withdrawal, and may carry out additional checks where needed.
Withdrawal requests are reviewed before payment. Processing times can vary by payment method and may be affected by verification, security checks or payment-provider processing. We will not process a withdrawal to a method that cannot be verified as belonging to you. Any applicable fees or limits will be displayed in the cashier or communicated before the transaction where possible.
6. Disputes and responsible use
If you have a concern about your account or a transaction, contact our support team and provide the relevant details. We will review the information available and may ask you for further evidence. We aim to handle complaints fairly and will explain the outcome once our review is complete.
Please use the platform responsibly. Where account limits or time-out options are available, you can review them in your account or contact support for guidance. You may also ask us to restrict or close your account.
7. Changes to these terms
We may update these terms to reflect changes to the platform, our processes or applicable requirements. The latest version will be published on the platform with its effective date. If a change materially affects your use of the services, we will take reasonable steps to notify you. Continued use after the updated terms take effect means you accept them. If you do not agree, stop using the platform and contact us about your account.