Privacy Policy

At Jettbet Casino, we take your privacy seriously. This policy explains what information we collect when you use our website, how we use and protect it, and when we may share it. It also outlines the choices and privacy rights available to you.

Information we collect

We collect information you provide to us, information generated when you use your account, and technical information from your device. The details we hold depend on how you use our services.

Personal data

When you create or manage an account, we may collect your name, date of birth, contact details and account credentials. We may also ask for identity or address documents where checks are required. If you contact us, we keep the information you provide and a record of the conversation.

Technical data

Our website may record your IP address, device and browser details, approximate location, pages visited and account activity. This helps us operate the website, identify technical problems and protect accounts from unauthorised access.

Transactional data

We keep records of deposits, withdrawals, payment methods and account transactions. Payment providers may process additional details needed to complete a transaction. We do not need you to send payment card details through general support messages.

How we use your information

We use personal information to provide and manage accounts, process transactions, respond to requests and carry out identity and security checks. We also use account activity and technical data to maintain the website, investigate suspected misuse and meet applicable obligations. Where a choice is available, you can manage your communication preferences through your account or by contacting us.

How we protect and store data

We use access controls and other security measures designed to protect information against unauthorised access, loss or misuse. Access is limited to people and providers who need the information for their work. No online service can guarantee absolute security, so you should also protect your password and tell us if you notice unusual account activity.

We keep information for as long as needed to provide our services and meet applicable record-keeping, security or dispute-resolution requirements. Retention periods depend on the type of information and why it was collected.

Cookies and tracking technologies

We use cookies and similar technologies to keep the website working, remember preferences and understand how visitors use it. Some cookies are necessary for account and security functions. Where optional cookies are used, you can manage your choices through the available cookie settings or your browser. Blocking certain cookies may affect website features.

Your privacy rights

You can ask to access the personal information we hold about you, correct inaccurate details or request deletion. Depending on the circumstances, you may also be able to object to certain uses of your data or ask us to restrict them. We may need to verify your identity before acting on a request. Some information cannot be deleted immediately where we need to retain it for applicable obligations or to resolve a dispute. Contact us through the website's support options to make a request.

Sharing information with third parties

We may share relevant information with payment providers, identity-check services, website suppliers and other providers that help us operate our services. We may also disclose information where required by applicable law or to address fraud, security concerns or legal claims. We do not share more information than is reasonably needed for these purposes.

Changes to this policy

We may update this policy when our practices or requirements change. The current version will be available on this page. Please review it from time to time to stay informed about how we handle your information.